This is a contract with the “respective providers,” such as the hotels and activity venues you will be using. Therefore, each provider is responsible for the reservation details and services provided.
*However, for packages directly planned and provided by the Izumo Tourism Association, the contract will be with the Izumo Tourism Association.

Starting today, you can make reservations up to 180 days in advance.
*Please note that the booking period (the dates during which reservations are accepted) varies by plan, so please check the details on each plan's page.

Dates marked with “---” are either closed (excluded from the schedule) or already fully booked, so reservations cannot be made.
If you'd like to confirm which reason applies, please click the "Contact Us" button at the top of the plan's page to inquire directly with the provider.

When you click the button, your reservation may already be complete.
Go to "My Page" on the screen and check to see if that reservation appears under "Usage History."

• If a message appears:Your reservation has been completed, and you will receive an email confirming your reservation details.
• If no message is displayed:Your reservation has not been completed. Please wait a few moments and then try making the reservation again from the beginning.

If you are not receiving emails, it may be due to one of the following reasons. Please check the following and try the suggested solutions.

• The email address you entered is incorrect.
  ⇒ Please check the "View/Update Registration Information" menu on "My Page" to confirm that your email address is registered correctly.
• You haven't clicked the "Send" button at the end
  ⇒ Please check the "Usage History" section on "My Page." If there is no history, your reservation was not completed, so please make a new reservation.

You can check this at any time under "Usage History" in "My Page." You can view all of your upcoming orders, past orders, and canceled orders.
We'll also send you a reminder email two days before your appointment to help you remember.

[In Case of Cancellation]
Select the relevant reservation from "Usage History" on "My Page," then click the "Cancel" button at the bottom of the screen.

[If You Want to Change the Content]
Changes to the date, number of people, etc., are not permitted. Please follow the steps below to make a new reservation.

1. Make a new reservation for your preferred date and time.
2. Check your new reservation on My Page.
3. Cancel old reservations and check to see if they have been canceled.

We do not accept requests to be placed on a waiting list. Please check the calendar frequently to see availability.

[If You Haven't Made a Reservation Yet]
Open the page for the plan you're considering and click the "Inquire About This Plan" button to send us your questions.

[After Making a Reservation]
Please select the applicable plan from "Usage History" on "My Page" and submit your inquiry by clicking the "Inquire" button.

There are two payment options: “Credit Card Payment (Pay Online in Advance)” and “On-Site Payment (Pay on the Day of Your Visit).” Payment methods vary depending on the plan. If both options are listed, you may choose your preferred payment method.

We accept Visa, Mastercard, JCB, American Express, and Diners Club. Debit cards are also accepted.
*We do not accept payment by gift certificates or gift cards.

The settlement date for credit card payments is 30 days prior to the date of use (or the reservation date if 30 days have already passed). The actual date the amount is debited from your account varies depending on your credit card issuer.
<Note> Debit card charges are always processed on the date of your reservation.

This is an automatic check to verify that your card is in good standing. Immediately after you receive a notification of an 11-yen charge, the charge will be reversed, so you will not actually be billed for it.

When the credit card payment date arrives (30 days before the date of service or at the time of booking), we will send you an email asking you to complete the credit card payment authorization process. Please review the “Payment Instructions” included in the email and follow the steps to authorize the payment.

Since payment for your reserved package has already been made in advance, you do not need to pay anything on site. However, please pay directly on site for any additional food, drinks, or souvenirs you purchase there.

You can generate it yourself from the "Usage History" section of "My Page." Select the relevant reservation and click the button at the top of the screen.

• For PCs:Click "Print Receipt" to print it.
• For smartphones and similar devices:When you click "Send as PDF," the receipt will be sent to your registered email address.

Once you have finished using the service, you will be able to post a review. After your visit, please open the relevant reservation screen from "Usage History" on "My Page" and post your review.
*Since posts can only be published after the business has confirmed your use of the service, this may take until the following day or later.

You can edit (change) the text from "My Page," but you cannot delete it.

Submitted reviews are posted after their content has been verified. Therefore, it may take some time for them to appear. Please note that posts that do not comply with our guidelines—such as those containing inappropriate content or personal information—may not be published.