After you make a reservation, we will send you an email the day before your stay.

If you do not receive an email, the following may be the cause:

• The email address entered in the membership registration was incorrect. => Please confirm and change your registration details from "Confirm/Change Registration Details" on My Page.
• You are receiving emails from designated domains (addresses).
• I didn't press the "Send" button all the way.

You can also check the same information as in the reservation completion email from your [My Page].

On-site payment: Please pay at the local accommodation on the day. Online card payment: The payment will be processed at the time of check-out. The timing of the payment process, such as the closing date and the withdrawal date, differs depending on the card company, so please contact your card company for details.

This cannot be changed from the system.inquiryplease.

Please make changes by cancelling and rebooking your reservation from your My Page.

You can check it from My Page.

The reservation may have been confirmed. Please check your My Page. If the reservation has not been confirmed, please wait a while and try again. If the problem persists,inquiryplease.

The system can be reserved for up to 10 people. If you have more than 10 people or special requests,inquiryPlease let us know and we will get back to you.

Although it depends on the plan, reservations can be made for up to approximately 6 months (180 days).

Minors are not permitted to use this facility.

We follow the tour operator's rain policy. Some tours will continue with their programs in the event of rain, while others will be canceled.
If the cancellation is due to business reasons, no fee will be charged.

We do not support cancellation waiting lists.

This is the accommodation check-out date and the tour departure date.

Cash payments are made at accommodation counters and tour locations.

Please pay for local accommodation and tours in cash.

No payment is required on-site. Any additional services or items purchased on-site must be paid for in cash.

We accept Visa, MasterCard, JCB, AMEX and Diners.

VISA gift certificates cannot be used.

Debit cards are not accepted.

If you pay by credit card when making a reservation, you can view the receipt data from your My Page as soon as the reservation is confirmed. (Changes and cancellations are also reflected immediately.)
Please check in advance whether the printed form can be used for expense settlement, etc.
Please note that receipt data cannot be used to change or divide the amount (by guest or number of nights), or to combine multiple reservations. We also cannot send receipts by mail.

This is the accommodation check-out date and the tour departure date.

My Page > Contact Us. If you click "Contact Us" from the reservation details screen, the reservation information will be automatically entered, which is convenient. Please make use of this function.

Select the reservation you wish to cancel from My Page. There is a "Cancel" button at the bottom of the reservation details screen, so please cancel. Cancellations cannot be made at the last minute, so please contact the operator directly.

The time when cancellation fees are charged and whether or not they are charged are set independently by each accommodation facility, so they will vary depending on the accommodation facility and plan.
If you have already made a reservation, please check the cancellation fee setting (cancellation policy) in your reservation confirmation email or on the reservation inquiry screen.

Once the reservation status has been changed to "Used" by the business, you will be able to post it from the reservation details screen on your My Page.

You can change it from the reservation details screen on My Page. You cannot delete it.

Approval from the business is required. Furthermore, if it is determined that the posting guidelines are violated, it may not be published.